DRAFT. Needs legal review before launch. Text in [square brackets] is a placeholder for the business to fill in.
Refund policy
Last updated: 25 October 2026
Full refund within 7 days of paying, if the page has never been opened by the recipient.
When you can get a refund
- You ask within 7 days of the payment date, and
- the page has never been opened by the person you sent it to.
What counts as "opened"
A page counts as opened only when someone enters the correct PIN in a browser that isn't yours. We recognise your browser from when you built or edited the page, so opening your own link, or previewing it in the builder, never counts. We store the date of the first open that qualifies. If you switched the PIN off, the page never counts as opened.
Pages made in this browser
How to ask
Email support@hubbuna.com from the address you used, or include your page link, and say you would like a refund. You don't need to give a reason.
What happens next
- We check that the page has not been opened, then refund the full amount through our payment processor to the way you paid.
- How long the money takes to reach you depends on your bank or card provider. [Typical timing to be confirmed with our payment processor.]
- The page goes back to an unsent draft. Its link stops working. Unsent drafts are deleted after 30 days without changes, as our privacy notice explains. You can download a copy first.
After the page has been opened, or after 7 days
The page has been delivered, so we don't normally refund. If something went wrong on our side, for example the page would not open, email support@hubbuna.com and we will put it right.
This policy does not affect any rights you have under the consumer laws of the country you live in.
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